Terrible Customer Service from the SSE Hydro
On Saturday 16th February, myself and my wife went to see CHVRCHES who were performing at the SSE Hydro. We had been required to buy our tickets about a year in advance of the gig and had been looking forward to it for months. We had originally purchased standing tickets for the show as we were then unaware that my wife would fall pregnant in the time in between buying tickets and the show itself. Therefore, on the night of the gig, my wife was 6 months pregnant and was very uncomfortable with having to stand for long periods at a time. We had been advised that the venue should be able to swap our standing ticket for a seating one as long as there were seats available so we went along to the venue as soon as the doors opened at 6:30 to speak to staff about our situation. The first venue staff we spoke to was helpful and suggested that he thought this should be no problem as more people tend to want to switch from seated to standing. However he told us that we would need to go to t...